Frequently Asked Questions

[expand title=”How do I register for a class?“]

The first step in the registration process is to complete our online registration form. Once submitted, you will be prompted to pay for the class using a credit card by phone at (972) 985-4730, mailing or bring cash or check to our office at 1200 Placid Ave, Suite 500, Plano, Texas, 75074 or with PayPal using the provided link. Registration is complete once the payment has been received.
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[expand title=”How long is the class?“]

Each class consists of 2 parts – each part containing between 2-3 hours of content (based on size of class and duration of an open Q&A section)
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[expand title=”Are both parts of the class done on the same day or different days?“]

Our calendar is designed to accommodate people with different schedules. We offer weekday, weeknight and Saturday classes. Although you can schedule to take both parts on the same day, it is not a requirement.
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[expand title=”What information is covered in class?“]

This hands-on fun filled class will cover all of the components that make up a personal computer and how they interact with each other to make up a computer. Once you have assembled your own computer, you will then learn how to spot and remove viruses, speed up your computer, clean your hard drive, as well as cover a brief history of computers and the evolution of the Internet. You will also get introduced to Windows 10 basics and online safety tips.
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[expand title=”What do I need to bring to class?“]

Tech Dogs will provide the necessary tools and materials required for assembling and testing your own computer. Although some printed material will be supplied, you are encouraged to bring any note-taking material you would like to use. We do ask that no audio or video recording be done during class.
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[expand title=”What kind of computer user is best suited for this class?“]

This class is designed for just about anyone needing a good hands-on introduction to computer hardware, software, Windows 10 and general computer and online safety tips. This includes people starting their own business who have previously relied on an IT Dept. for assistance, people wanting to stay safer online, young adults wanting to pursue a career in computers, people wanting to perform their own minor repairs and upgrades and anyone just wanting to be more comfortable around computers.
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[expand title=”Do I have to physically disassemble and reassemble a computer if I don’t feel comfortable doing so?“]

Although it will be encouraged and the instructor will walk you through the process, you will not be required to physically disassemble and reassemble your computer if you feel more comfortable just watching and learning. Our goal is to have you better understand your computer inside and out – even if you prefer to have a professional assist you with repairs and updates later as needed.
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[expand title=”Are there any discounts if I sign-up a friend or family member to take the class with me?“]

Yes. Our current price per 2-part class is $389 minus our current $50 off promotion. Groups of 2 or more will receive an additional $20 off per person per 2-part class. Please provide this information to the Tech Dogs staff at the time of your enrollment to ensure proper credit is given.
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[expand title=”What kind of computers are used in class for us to take home?“]

Depending on availability, business-quality refurbished Dell or HP desktop computers with a minimum Core 2 Duo 3.0 Ghz Processor, 4 GB RAM, and 250 GB Hard Drive. Each desktop has been cleaned, tested and refurbished. Tech Dogs includes a 90-Day Warranty with each desktop along with a keyboard and mouse.
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[expand title=”What software comes with these computers?“]

Along with Windows 10 Pro, Windows Defender anti-virus comes pre-installed on these computers. Other software titles, like Microsoft Office and upgraded anti-virus solutions, are available for purchase from Tech Dogs and can be installed after the completion of the 2-part course (some installations may require leaving your computer with us until the next business day).
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[expand title=”What if I schedule a class but am unable to attend?“]

We understand that sometimes things happen. Any classes needing to be canceled or re-scheduled can be done at no additional charge up to 24-hours prior to class start time. Cancelations or re-schedules done within 24 hour of class start time or classes not attended without prior notice are subject to a $40 fee per class.
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[expand title=”What happens if a class is canceled by Tech Dogs?“]

If matters beyond our control, like weather or power outages, cause us to cancel a class, we will contact you by your supplied phone number and email as soon as the decision is made. We will then work with you to re-schedule your class based on availability.
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[expand title=”What if I have computer or internet questions not covered in class?“]

Although both parts of this course end with a Q&A section, additional questions can be asked at the completion of each class – as time allows. If you choose to take both parts of the course on the same day, you will have time between the 2 classes for additional questions as well.
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